My husband and I both had treatments with Kipper. He took time to discuss areas of concern and how we like the treatment. During treatment, he assessed levels of pain and how comfortable we were with the pressure. The rooms are excellent - clean, temperature perfect and washing facilities afterwards include shower and clean towels. All round fantastic experience which left us feeling revitalised and supple once again! Kipper is polite, charming and attentive, as are all of the Team. Thank you very much guys!